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Tile, Stone & Grout Cleaning

Drier. Cleaner. Healthier.

Proudly Serving Berks, Montgomery, Delaware, Lancaster, Chester, Bucks and York Counties!

Frequently Asked Questions

Carpet Cleaning

  • What is the best carpet cleaning method?

    Chem-Dry’s cleaning process is better and healthier than other methods for your carpet and upholstery cleaning. Chem-Dry’s unique hot carbonating extraction carpet cleaning method uses the power of carbonation to extract more dirt and grime from your carpets, giving them a deeper and longer lasting clean. Our carbonated cleaning solution only requires us to use a fraction of the moisture other methods such as steam cleaning require. This allows your carpets to dry faster, typically in 1-2 hours rather than 1-2 days, and helps prevent the growth of mold and mildew under your carpet.  Chem-Dry’s signature cleaning solution, The Natural®, is a cleaning mixture that—through the power of carbonation—lifts dirt to the surface where it is whisked away. The Natural is non-toxic and ideal for homes with kids and pets, and has received the Green Certification.

  • Why do I need protectant on my carpets?

    Most new carpets come with a factory-applied protectant but this wears off over time. Reapplying a protectant on your carpets can help resist stains and soiling, so your carpets will stay cleaner longer. Another reason protectant is a smart investment is that it slows the aging and wearing process and can extend the life of your carpets.

  • How do you remove pet urine odor from carpets?

    Pet odors can linger on for months if not treated properly. As urine dries in the carpet and padding, what’s left are millions of concentrated urine crystals that become even more pungent. Many companies just mask this odor. Chem-Dry uses a patented system, P.U.R.T.®  (Pet Urine Removal Treatment) to explode the urine crystals and break down the enzymes which gets rid of the pet urine odor forever.

  • Will my carpets re-soil quickly after the cleaning is finished?

    Many carpet cleaners including steam cleaners use soaps and detergents in their process. This often leaves behind a sticky residue on your carpets that attracts dirt, leads to carpets re-soiling quickly after being cleaned and often requires more frequent professional cleanings. At Chem-Dry, we use an all-natural, biodegradable carpet and upholstery cleaning solution that doesn’t contain any soaps, detergents or harsh chemicals, so it won’t leave behind any sticky or filmy residues to attract dirt.

  • How long will it take for my carpet to dry completely?

    Drying time depends on humidity levels, airflow to the room(s) cleaned, and the type of carpet. In general, turning on your air conditioning or fans will help accelerate dry times. After a Chem-Dry professional cleaning, it typically takes 1-2 hours for the carpet to dry. Sometimes carpets can take longer to dry for various reasons.

  • How often should I have my carpets cleaned?

    The EPA (Environmental Protection Agency) suggests that homeowners clean their carpets every 6-12 months.  If you have kids, pets or if someone in your home has asthmas or allergies, it’s advisable to do it even more frequently. Regular cleaning will not only improve your home’s appearance, but it will eliminate germs and allergens, improve your home’s indoor air quality and extend the life of your carpeting.

  • Should I vacuum before you arrive?

    This is not necessary. Chem-Dry’s professionally trained technicians will vacuum your carpets with our commercial, HEPA-filtered vacuum when they arrive as a standard part of our service.

  • What type of chemicals does Chem-Dry use?

    Chem-Dry uses an all-natural, Green-Certified cleaning product called The Natural as our primary cleaner. The Natural, doesn’t contain any soaps or phosphates and is safe, non-toxic and hypo-allergenic.  By contrast, most steam cleaners use soaps, detergents and harsh chemicals in their process.

  • Why does Chem-Dry not use as much water to clean my carpets as steam cleaning does?

    Chem-Dry uses up to 80% less water than typical steam cleaning because its carbonated cleaner, The Natural, relies on millions of microscopic bubbles to release dirt and grime from the fibers of your carpet and raise it to the surface where it can easily be swept away. This low water, low pressure approach is healthier for your carpets, allows your carpets to dry in only 1-2 hours and is also more environmentally friendly.

  • Can other carpet cleaning methods actually hurt my carpets?

    Yes. Typical steam cleaning uses a process of dumping large amounts of soapy water into your carpets and then trying to suck it all back out. Because the heavy amount of water results in an extended drying time, usually 1-2 days, this method can actually cause carpets to rot or grow mold.

  • What is considered a room?

    We charge by the square foot so the price is determined by the size of the room. One price fits all pricing encourages some cleaning companies to cut corners on large rooms. Charging by the size of the room allows us to devote the amount of time necessary to provide a thorough cleaning regardless of the room size.

  • Compare Chem-Dry vs steam cleaning?

    Traditional steam cleaning saturates your carpet with an excessive amount of water filled with soaps and detergents. So you’re left with wet carpets for 1-2 days, which creates a breeding ground for mold, mildew and bacteria. Plus the soapy residue left behind attracts dirt and causes your carpets to get dirty much faster.

    Chem-Dry’s process is different. We employ millions of microscopic bubbles to explode dirt from deep in your carpet fibers, which is why we only need to use a fraction of the water that typical steam cleaning uses. After the carbonation releases and lifts the dirt, our high powered equipment extracts the dirt and moisture from the carpet.

    You can see a full comparison of Chem-Dry vs steam cleaning by visiting this page.

  • Is Chem-Dry safe?

    Add the following to Frequently Asked Questions: Is Chem-Dry safe? Associated answer to be determined.

General

  • Does Chem-Dry offer coupons, specials or promo codes for carpet cleaning?

    Chem-Dry does occasionally offer coupons, specials and promo codes. You can find our current coupons on our Special Offers page. You should also sign up for our e-club to get the latest carpet cleaning coupons and be notified of promotions as they are happening right in your inbox.

  • Are Chem-Dry products safe for my kids and pets?

    All of the ingredients in Chem-Dry’s primary cleaner, The Natural, are on the F.D.A.’s G.R.A.S. (Generally Recognized as Safe) list and are safe for your carpets, your home and your family. The Natural does not contain any soaps or harsh chemicals.

  • Is Chem-Dry a steam Cleaner?

    No, Chem-Dry is not a steam cleaner. Chem-Dry uses carbonation to lift up dirt and grime from your carpets so we do not need to use the gallons of water that typical steam cleaners use.

Tile & Grout Cleaning

  • Why should I have my grout lines sealed?

    Grout is a porous material that absorbs soil and spills, just like carpet. Having a sealant applied will help create a protective barrier, giving you more time to clean up dirt and liquid spills before they soak into the grout. The type of sealant you choose will determine the degree of stain resistance.

  • Why should I have my tile, stone and grout cleaned?

    Just like carpet, dirt builds up over time that dulls your tile or stone’s appearance and discolors your grout. A thorough, professional tile, stone & grout cleaning is the only way to remove the deep-down dirt, make this area of your home look nicer and ensure that all areas of your home are clean and healthy.

  • How often should I clean my tile, stone and/or grout?

    As with carpet, many factors need to be considered when determining the frequency of cleaning. Foot traffic, children, pets, and routine floor maintenance will affect how often you need to have your tile, stone & grout cleaned.

Upholstery Cleaning

  • How does Chem-Dry clean upholstery?

    We use our proprietary hot carbonating extraction cleaning method, featuring our core cleaner The Natural, when cleaning upholstery as well. The carbonated cleaning bubbles release dirt, soil, airborne allergens and spots from the upholstery fibers. Then, we use our extraction equipment to remove the cleaning solution, dirt, soil and airborne contaminants from your furniture, leaving it with a deeper, healthier clean than other alternatives.

  • How often do upholstery manufacturers recommend that you clean furniture items?

    Manufacturers recommend professional upholstery cleanings every 24-48 months. As with carpets, the presence of kids, pets, allergies and asthma in the home necessitates more frequent cleanings to improve air quality and the overall healthfulness of the home.

  • Why should I have my upholstered furniture professionally cleaned?

    In homes that have carpet, up to 80% of the dust and dirt brought into the home can end up in your furniture and upholstered fabrics.

    Upholstery cleaning can be complicated. The wrong cleaning method can damage your upholstered fabrics. Chem-Dry by the Millerstechnicians are trained to identify fiber content and choose the safest, most effective method for cleaning a variety of fabrics, including delicate and specialty fabrics.

  • How long does it take for furniture to dry?

    In most cases, the furniture dries within just a couple of hours, but in some cases it may take overnight to fully dry depending on the fabric and soil condition.

  • Do you offer protectant or stain guard for upholstery?

    Yes, after the upholstery cleaning, you can have the furniture stain guarded with Chem-Dry’s Protectant.

Service Area

We proudly service most cities and zip codes in Berks, Montgomery, Delaware, Lancaster, Chester, Bucks and York counties including:

  • Berks County

    Bally
    Barto
    Bechtelsville
    Bernville
    Bethel
    Birdsboro
    Blandon
    Bowers
    Boyertown
    Centerport
    Douglassville
    Earlville
    Fleetwood
    Geigertown
    Hamburg
    Hereford
    Kempton
    Kutztown
    Leesport
    Lenhartsville
    Limekiln
    Lyon Station
    Maxatawny
    Mertztown
    Mohnton
    Mohrsville
    Morgantown
    Mount Aetna
    New Berlinville
    Oley
    Pine Forge
    Reading
    Rehrersburg
    Robesonia
    Shartlesville
    Shoemakersville
    Strausstown
    Temple
    Topton
    Virginville
    Wernersville
    Womelsdorf

  • Bucks County

    Bedminster
    Bensalem
    Blooming Glen
    Bristol
    Buckingham
    Carversville
    Chalfont
    Croydon
    Danboro
    Doylestown
    Dublin
    Durham
    Erwinna
    Fairless Hills
    Feasterville Trevose
    Ferndale
    Forest Grove
    Fountainville
    Furlong
    Hilltown
    Holicong
    Jamison
    Kintnersville
    Lahaska
    Langhorne
    Levittown
    Line Lexington
    Lumberville
    Mechanicsville
    Milford Square
    Morrisville
    New Hope
    Newtown
    Ottsville
    Penns Park
    Perkasie
    Pineville
    Pipersville
    Plumsteadville
    Point Pleasant
    Quakertown
    Revere
    Richboro
    Richlandtown
    Riegelsville
    Rushland
    Sellersville
    Silverdale
    Solebury
    Southampton
    Spinnerstown
    Springtown
    Trumbauersville
    Upper Black Eddy
    Warminster
    Warrington
    Washington Crossing
    Wycombe
    Zionhill

  • Chester County

    Atglen
    Avondale
    Berwyn
    Birchrunville
    Brandamore
    Chatham
    Chester Springs
    Coatesville
    Cochranville
    Devault
    Devon
    Downingtown
    Elverson
    Exton
    Glenmoore
    Honey Brook
    Immaculata
    Kemblesville
    Kennett Square
    Kimberton
    Landenberg
    Lewisville
    Lincoln University
    Lionville
    Lyndell
    Malvern
    Modena
    New London
    Nottingham
    Oxford
    Paoli
    Parker Ford
    Parkesburg
    Phoenixville
    Pomeroy
    Pottstown
    Sadsburyville
    Saint Peters
    Spring City
    Thorndale
    Toughkenamon
    Unionville
    Uwchland
    Valley Forge
    West Chester
    West Grove
    Westtown

  • Delaware County

    Aston
    Brookhaven
    Broomall
    Bryn Mawr
    Chadds Ford
    Chester
    Chester Heights
    Cheyney
    Clifton Heights
    Concordville
    Crum Lynne
    Darby
    Drexel Hill
    Edgemont
    Essington
    Folcroft
    Folsom
    Garnet Valley
    Glen Mills
    Glen Riddle Lima
    Glenolden
    Havertown
    Holmes
    Lansdowne
    Lenni
    Marcus Hook
    Media
    Morton
    Newtown Square
    Norwood
    Philadelphia
    Prospect Park
    Ridley Park
    Sharon Hill
    Springfield
    Swarthmore
    Thornton
    Upper Darby
    Villanova
    Wallingford
    Wayne
    Woodlyn

  • Lancaster County

    Adamstown
    Akron
    Bainbridge
    Bart
    Bausman
    Bird In Hand
    Blue Ball
    Bowmansville
    Brownstown
    Christiana
    Columbia
    Conestoga
    Denver
    Drumore
    East Earl
    East Petersburg
    Elizabethtown
    Elm
    Ephrata
    Gap
    Goodville
    Gordonville
    Holtwood
    Intercourse
    Kinzers
    Kirkwood
    Lampeter
    Lancaster
    Landisville
    Leola
    Lititz
    Manheim
    Marietta
    Maytown
    Millersville
    Mount Joy
    Mountville
    Narvon
    New Holland
    New Providence
    Paradise
    Peach Bottom
    Penryn
    Pequea
    Quarryville
    Reamstown
    Refton
    Reinholds
    Rheems
    Ronks
    Silver Spring
    Smoketown
    Stevens
    Strasburg
    Talmage
    Terre Hill
    Washington Boro
    Willow Street
    Witmer

  • Montgomery County

    Abington
    Ambler
    Ardmore
    Audubon
    Bala Cynwyd
    Blue Bell
    Bridgeport
    Bryn Athyn
    Cedars
    Cheltenham
    Collegeville
    Colmar
    Conshohocken
    Creamery
    Dresher
    Eagleville
    East Greenville
    Elkins Park
    Fairview Village
    Flourtown
    Fort Washington
    Franconia
    Frederick
    Gilbertsville
    Gladwyne
    Glenside
    Green Lane
    Gwynedd
    Gwynedd Valley
    Harleysville
    Hatboro
    Hatfield
    Haverford
    Horsham
    Huntingdon Valley
    Jenkintown
    King of Prussia
    Kulpsville
    Lafayette Hill
    Lansdale
    Lederach
    Mainland
    Merion Station
    Mont Clare
    Montgomeryville
    Narberth
    Norristown
    North Wales
    Oaks
    Oreland
    Palm
    Pennsburg
    Perkiomenville
    Plymouth Meeting
    Pottstown
    Red Hill
    Royersford
    Salford
    Salfordville
    Sassamansville
    Schwenksville
    Skippack
    Souderton
    Spring House
    Spring Mount
    Sumneytown
    Telford
    Tylersport
    West Point
    Willow Grove
    Worcester
    Woxall
    Wyncote
    Wynnewood
    Zieglerville

  • York County

    Airville
    Brogue
    Codorus
    Craley
    Dallastown
    Delta
    Dillsburg
    Dover
    East Prospect
    Emigsville
    Etters
    Fawn Grove
    Felton
    Franklintown
    Glen Rock
    Glenville
    Hanover
    Lewisberry
    Loganville
    Manchester
    Mount Wolf
    New Freedom
    New Park
    Porters Sideling
    Seven Valleys
    Railroad
    Red Lion
    Shrewsbury
    Spring Grove
    Stewartstown
    Thomasville
    Wellsville
    Windsor
    Wrightsville
    York
    York Haven
    York New Salem

Our Professionals Make The Difference!

Our highly trained service professionals use the power of Hot Carbonating Extraction for a deep and healthy clean. You can trust our powerful equipment and proprietary cleaning solutions to offer the cleanest clean, the driest dry, and the safest process available!

Our hot carbonating extraction equipment and The Natural cleaning solutions have received the Carpet & Rug Institute’s Platinum Seal of Approval. Carpet manufacturers require routine carpet cleaning to maintain your warranty.